Frequently Asked Questions

Go to the Login tab at the top of the Home Page, enter your email address you registered with and then click the 'Forgotten password' link.  You should then be sent details on how to create a new password and to login. 

Your race number will be listed on your profile the week of the event or if the event sells out sooner we will set these. You will receive an email notification when your race number is live in your profile.  At this point all race numbers can be found under your event within your profile. Once you log in, click on your entered event, then on the right hand side it will show your race number (once set)

Make sure you know your race number for collecting on race day as this helps speed up registration.

You collect your race pack at registration on the morning of the event (unless otherwise stated). Occasionally we will provide a postal option for your race pack. If so we will communicate this option to you.

Please ensure you know your race number when collecting as this helps speed up registration. You race number will be in your profile and on the event page of the website the week of the event. 

Yes, your event race list will be online approximately a week prior to your event. Please make a note of your race number as you will collect your race pack on the morning of the run.  Race numbers will also be on individuals online profiles. 

Absolutely! Get as many friends, family or colleagues together to join you. Make sure everyone you want to be in your team uses exactly the same team name when booking.

It's easy, just log in to your profile and under the event you have entered click on edit entry information and add the team name in there if you didn't do this at the point of entering the event.

Just make sure you all put in EXACTLY the same team name and you will then see your team members under this profile (please note this is based on the event distance you have entered so you will only see those that have also entered the same distance as you)

Yes we send out pre-event emails giving you updates on your race, information from partners and general details to get you ready for race day. You will receive a number of emails which include your race number details.  These are all stored in your online profile as well. 

If you don’t receive your race emails it may be because the wrong email address was inputted or the race email went in to your junk mail so please do check your junk mail carefully!

All your race information is stored in your online profile and your race number will also be listed here the week of the event.  Please login to check all your information.  If you have forgotten your password, login with the email you used to sign up with and then request a new password.  

All race day information will also be on the event page of the website and a race listing with your race number will be online the week of the event.

We typically have some on the day entries available, if the event hasn't sold out. Details will be posted on the event page of the website at the beginning of the week of the event confirming details for on the day entries. 

Unless the event sells out, we typically close entries 5 days ahead of event day.  After this point information on how to enter on the day will be posted on the event page. 

The Fix Events cancellation/refund policy is: *At least 14 days before event day you can cancel and receive a 60% refund on your entry fees. After this point ie within 14 days of your event we can not offer any refunds. *At least 7 days before event day you can (i) transfer to another event or (ii) receive the equivalent amount of voucher points onto your profile for use against a future Fix event. After this point ie within 7 days of your event we can not give voucher points nor transfer you to another event *Up to & including event day you can (i) transfer your place to someone else you may know who wishes to take part or (ii) change your distance to a shorter distance or (iii) do the event virtually at any time and receive your medal in the post. To do so you must email info@thefixevents.com ahead of event day. Unfortunately, we cannot give refunds within 14 days of the event or transfer your entry to another event within 7 days of event day as costs have been incurred for your registration and your entry fee goes towards covering these fees.

Yes, one adult can run with their Mini Mo free of charge!  The adult does not need to register.  However, Mini Mo medals are given to the children, not the accompanying adult. 

If you enter your child or children in to the Mini MoRun and tick you are their guardian, their race details will appear within your profile. (You do not need to provide a separate email for Mini MoRunners when you tick guardian) To view the children you have entered click on the link that says child entries and their names will appear in this section.

You can then print their race number confirmations from here or just have this to show on your mobile when collecting their race packs on the morning of the event.

Absolutely! The Mini MoRuns start at 11.30am so hopefully (if you are also running) you will be finished in time to join them. You do not need to have a race number if just supporting them on their run.

Absolutely!  Please visit our online shop here:  https://thefixevents.com/fix-merchandise

We allow some walking for our 5k events but due to time constraints the 10k and half marathon events must be predominately running/jogging with a bit of walking, if necessary. We typically have a cut off time of 1.5 hours to complete the 10k race and 3 hours to complete the half marathon from when the race starts. 

We typically have a cut off time of 1.5 hours to complete the 5k / 10k races from when the event starts and 3 hours for the half marathon. 

If doing a virtual MoRun you have the whole of November to complete your run in! 

Absolutely!  We typically allow children of all ages to take part in all our events (unless specific information is given for a set event). Please note that children remain the responsibility of their parents/guardian throughout our events.  If the parent/guardian is satisfied the child/children can confidently run unaccompanied they may do so, with a parent/guardian remaining onsite at all times.   

Younger kids can enter our Mini Mo event from age 3 to 12 years inclusive.

Children who are capable of completing a 5k or 10k distance are also welcome to join us for the main events, if the parent/guardian is confident their child can complete the course.  

Not as such.  We typically allow children of all ages to take part in all our events (unless specific information is given for a set event). Please note that children remain the responsibility of their parents/guardian throughout our events.  If the parent/guardian is satisfied the child/children can confidently run unaccompanied they may do so, with a parent/guardian remaining onsite at all times.   

Younger kids can enter our Mini Mo event from age 3 to 12 years inclusive.

Children who are capable of completing a 5k or 10k distance are also welcome to join us for the main events, if the parent/guardian is confident their child can complete the course.  

There is no upper age limit! (except for the Mini Mo event)

Yes, all our events (unless otherwise stated) are chip timed!  Chips are located on your running bib, which you collect at registration on event day.   Pin your race number on the front of the top you will run in.  This will ensure you are accurately timed (and photographed)! 

Please note this year the Mini MoRunners will also be chip timed.

Please go to your specific event page and then open up the Race Map, which can be found about 2/3rds of the way down the page, below the MoRunning video. 

Here you will find info on gradients, terrain, if the course is suitable for buggies / wheelchairs and the like. 

Full race chip timing with instant results at the event, MoRunning headband, a super awesome medal, drinks, snacks, Champion medals for winners and an all round highly professional and fun event to be part of.

Yes.  We have a very special Champion Mo Medal and Champions T-shirt for our winning male and female in the 5k and 10k events.

We also have Legend and Superhero MoMedals for spot prizes for the best fancy dress costumes. 

For more information about our medals, read our blog.

Yes this is typically ok for most locations however please check the run route course as some locations can be a mix of path, trail, grass so not always suitable for running with a buggy. Also please try and stay to the left as much as possible to give room for other runners.

Please go to your specific event page and then open up the Race Map, which can be found about 2/3rds of the way down the page below the MoRunning video. Here you will find info on gradients, terrain, if the course is suitable for buggies / wheelchairs etc

Yes that's absolutely fine. Please just make sure your dog is on a lead and that you are careful on the course and respect other runners and park users.

Yes we do allow this but please note it is your responsibility to make sure you can hear what's going on around you when running, including marshals and general public.

Absolutely!  You can do a virtual MoRun anywhere in the world!  Sign up, submit your time and distance after your November MoRun and we will send you your awesome Mo Medal and MoRunning headband! 

Absolutely! If you miss out on a place or just want to help out on the day and marshal that would be great. We need as much help as possible to ensure we can give runners the best experience possible and that includes plenty of marshals on the course, helping with registration, bag storage, water stations, handing out medals and general event support. Typical volunteer hours are from 8am until around 12pm and all volunteers will get drinks, snacks and a free entry to any Fix Event!! Please get in touch by sending an email to info@thefixevents.com. We would welcome you to join our team.

You are not required to fundraise but if you choose to that would make a huge difference to the charity, whatever amount you raise. For details on fundraising please visit our fundraising page here https://www.mo-running.com/fundraising

Alternatively you can make a one off donation during your entry.

Please also note you can fundraise for any charity of your choice.

Entry fees cover the costs of putting the event on. This includes marketing, PR, web development and management, communications, race day setup including venue fees, all supplies, medals, trophies, race numbers, staffing, transport, printing, headbands and race timing! We work extremely hard to promote, market and support our charity Partner Movember and fundraising for Men's Health. Please help us support the cause by making a donation when registering or set up a JustGiving page here https://www.mo-running.com/fundraising

All photographs will be available to purchase by entering your name or race number a day or two after the event, either individually or as a photo bundle containing all of your race images. You can also save even more money by pre-ordering a bundle of all your race photographs prior to the event. For full details visit: https://www.facebook.com/MoRunning

You are guaranteed a minimum of two photographs from the day otherwise you can claim your money back. Although you are only guaranteed two you can usually expect to receive many more, meaning that this offer represents real value for money.

For queries over photos please contact paul@wildman-media.com

For all your Virtual MoRun questions, read our blog here

If any 2021 MoRun is not allowed to be held physically due to Covid-19 your event will be changed to a virtual MoRun. Please note this is stated in our sign up T&C's and unfortunately there will not be any refunds. You will still be able to complete your MoRun and you will receive your MoRun goodies in the post.